- How long is the first appointment?
- What do I need to bring for my therapy appointment?
- What should I expect from my first appointment?
- Do I need a doctor’s referral?
- Do I have to pay for parking?
- What hours are you open?
- What else should I know?
- Is my information confidential?
- What do all those letters behind your names mean?
- Are my visits “free”?
- What are my funding options?
- I was in a car accident. Is treatment free?
- Do you do acupuncture?
- Do you treat TMJ (jaw related injuries)?
- Is physical therapy painful?
How long is the first appointment?
You should plan on one hour for the first session. This allows the Therapist to do a thorough assessment and to commence treatment.
What do I need to bring for my therapy appointment?
On the initial visit, you will need to fill out paperwork with questions about your general medical history and address information. If you are a motor vehicle or work related injury patient, you are required to bring your extended health information and claim form information. We also ask you to bring in a pair of shorts, a tee shirt, and comfortable shoes.
What should I expect from my first appointment?
A thorough history and physical assessment will occur. Based on the assessment findings and your goals, you and your therapist will determine a treatment plan. Treatment may commence during your first appointment.
Do I need a doctor’s referral?
A doctor’s referral is not necessary to access therapy services at our clinic. If you have a doctor’s referral, please bring it with you. Some insurance companies may require you to submit a physician’s referral for reimbursement of treatment fees. You should check ahead of time if this is required.
Parking is free. There is ample parking available behind the building off Airport Road and we have direct parking available for those with walking difficulties. There is an accessible washroom and door entry.
Monday to Friday from 7am-7pm and we are now open Saturdays from 8am-1pm. We are closed on Sundays and statutory holidays.
We would like you to receive the best possible care. Please try to leave your children at home as this decreases the distractions to you. Please be prepared to pay for your treatment each time you attend (no payment for WSIB or MVA patients). Please give 24 hours notice for any appointments that you are unable to keep or there will be a late cancellation charge.
Is my information confidential?
Absolutely. Therapists are required to adhere to privacy legislations including the Health Information Act (HIA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Your privacy is valued and your personal information is protected.
What do all those letters behind your names mean?
B.Sc. (P.T.) - Bachelor of Science in Physical Therapy
CAT(C) – Certified Athletic Therapist
B.P.E. - Bachelor of Science in Physical Education
MCPA - Member of the Canadian Physical Therapy Association
FCAMT - Fellow Canadian Academy of Manipulative Therapy
RCAMT - Resident Canadian Academy of Manipulative Therapy Med. Ac. – Certification in Medical Acupuncture
IMS – Certification in GUNN Intra-Muscular Stimulation
CAFCI – Certification in Acupuncture Foundation Canadian Institute
Visits are not free. You may have extended health benefits available through your work or your spouses. If not, most of our services can be used as taxable receipts through the Canadian Revenue Agency. See the Funding Options section of this FAQ.
Several funding options are available:
Workers’ Safety Insurance Board (WSIB)
For work related injuries, the initial assessment and treatment will be covered by WSIB. However, further treatments must be approved by WSIB. www.wsib.ca
Motor Vehicle Accidents
Within 10 days of the collision, you must seek assessment and treatment from a primary care provider. (E.g. Physician, Physical Therapist) File the appropriate forms with your insurer.
Extended Health Care
Private Insurance through work, your spouse, or you own insurance such as Blue Cross, often has provisions for Therapy. Check your plan to see what is covered. Some insurance plans require that you have a physician’s referral in order to claim your treatment costs.
If you have any questions regarding your funding options, please do not hesitate to contact one of our knowledgeable front office staff.
I was in a car accident. Is treatment free?
Your initial assessment MAY be covered by your automobile insurer. Several factors will influence your funding options. Your physical therapist or our front office staff will be happy to discuss this with you.
Yes.
Do you treat TMJ (jaw related injuries)?
Yes.
Not usually. A physical therapy assessment involves the evaluation of mobility, strength, balance, and endurance. Depending on your condition, you may experience an increase in pain during the assessment. Your physical therapist will offer you options in managing this pain. All of our therapists specialize in manual, hands-on therapy that mixes home based exercise strategies that produce rapid and researched results.