Frequently Asked Questions

At Core Solution Physiotherapy And Wellness, our Physiotherapists are highly educated, licensed health care professionals who are dedicated to helping you get results.

  • What is physiotherapy?

    Physiotherapy is the primary health care profession that promotes wellness, mobility, and independent function. Physiotherapy is also the title of the service that Registered Physiotherapists deliver in helping patients achieve these goals. Physiotherapists have advanced understanding of how the body moves, what keeps it from moving well, and how to restore mobility. We specialize in assessing and treating disorders of joints, nerves, and muscles.

  • Why Core Solutions for physiotherapy?

    From assessment to treatment, booking to billing, and intake to discharge, your experience with Core Solutions is our number one priority.

    We have high levels of physiotherapy credentialing. Our treatment protocols are based on the latest research, and are consistently modified so we can continue providing the best outcomes to our clients.

    Core Solutions Physiotherapy is a client-centred environment, focused on customer care and speedy recovery. We will help you get better, quickly.

  • Will physiotherapy be able to treat my problem?

    We often help clients that have been unable to find their solution elsewhere. We welcome the opportunity to properly evaluate your condition to determine the root cause of the problem.

  • Does insurance cover it?

    If you have extended health benefits, then you will likely have all of your treatment paid for. If you are using extended health benefits, check the details of your coverage in your Extended Health Manual, or speak with your Human Resources department. Please note that our services are not covered by OHIP. In the event of and Motor Vehicle claim, we do not bill the Insurance provider directly. You may be eligible for reimbursement, please consult with your adjuster.

  • Do I need a referral from my doctor?

    No referral is necessary to participate in physiotherapy treatment. However, clients are advised to check the details of their extended health benefits as some plans may require a physician’s referral in order to get treatment costs reimbursed.

  • How long does a treatment session take and how many appointments do I need?

    New physiotherapy clients should expect to be in the clinic for approximately 1-hour and follow up treatments are are a minimum of 20 minutes. All appointment times are one-on-one with your Physiotherapist.

    The number of sessions you’ll need depends on your condition. All of our clients are individually evaluated. Your initial visit gives your Physiotherapist the information they require to assess your problem, determine a prognosis, and create a plan of care. Your Physiotherapist will discuss this with you at your initial assessment and provide you with a plan of care.

    For Registered Massage Therapy, it is usually recommended that your first appointment be booked for 1 hour. Follow-up visits can be booked for 30 min, 45 min, 60 minutes or longer depending from your preference or need.

  • What happens at my appointment?

    At your initial visit, your Physiotherapist will conduct an interview and a thorough physical evaluation. This will be directly followed by short treatment so you can immediately benefit from your experience at Core Solutions Physiotherapy.

    Treatment itself can vary depending on the type of injury that you are presenting with. This may involve education on your injury and how to optimize recovery, manual therapy, modalities (e.g. ultrasound treatment, acupuncture), and an individual exercise program.

  • What do I need to bring with me? How should I dress?

    We ask our clients to wear clothing appropriate to the type and area of injury. Shorts and a t-shirt or tank top is usually sufficient.

    Please bring any test reports or other medical documentation you feel may be helpful in your treatment planning to your appointments.

  • What are my payment options?

    Payment is due upon receipt of service. We accept Visa, Mastercard, Interac/Debit, Cash and Cheque. An official receipt will be issued for reimbursement from your Extended Health Insurance Plan or for use with income taxes.